CICSR® Designation Program

Let your credentials speak for themselves

The Certified Insurance Consumer Service Representative (CICSR®) designation is designed for both regulators and industry, building on an educational commitment for insurance consumer/customer service and market regulation. An insurance professional who has been awarded a CICSR® designation has at least two years of full-time experience with an insurance regulatory agency (includes regulatory contractors) or in the insurance industry.

Like the AIE® and CIE® designations, individuals who have earned the CICSR® designation must take part in the Society’s program of continuing education, known as the National IRES Continuing Education (NICE) Program.

An applicant for a CICSR® designation must have two years of full-time experience with an insurance regulatory agency (includes regulatory contractors), or in the insurance industry. The applicant is required to have earned one of the ACS designations offered by LOMA or The Institutes, and then must pass four optional courses from a list of approved courses. A list of approved courses can be found in the CICSR® application.

Course Contact Information

For more information on the courses referenced above, contact the following:

Organization Designations Courses
America’s Health Insurance Plans (AHIP) 

601 Pennsylvania Ave NW
South Building, Ste 500
Washington, DC 20004

  • AHIP
  • AHM
  • HS
Insurance Data Management Association (IDMA)

545 Washington Blvd 22-16
Jersey City, NJ 07310

  • IDMA
International Claim Association (ICA)

1800 M Street, NW, 400 South
Washington, DC 20036

  • ICA

6190 Powers Ferry Road, Suite 600
Atlanta, GA 30339
1-800-ASK-LOMA (Option 1)

  • AIRC
  • LOMA
  • UND
National Association of Insurance Commissioners (NAIC)

1100 Walnut Street, Suite 1500
Kansas City, MO 64106-2197

  • ACL test
National Association of Insurance and Financial Advisors (NAIFA)

2901 Telestar Court
Falls Church, VA 22042-1205

The American College
270 S Bryn Mawr Ave
Bryn Mawr, PA 19010
  • HS
  • RHU
The Institutes

720 Providence Rd, Suite 100
Malvern, PA 19355-0770

  • AIAF
  • AIC
  • AINS
  • AIS
  • CPCU
  • IR
  • AINS
Society of Financial Examiners (SOFE)

3505 Vernon Woods Drive
Summerfield, NC 27358

  • AFE
  • CFE

Course Discount Information

IRES recognizes that not all employers pay for the courses necessary earn an AIE®, CIE®, or CICSR® designation and/or satisfy the requirements under the National IRES Continuing Education (NICE) Program. To assist our members in pursuing and maintaining these designations, IRES has arranged for discounts with several of the organizations that offer the coursework required to earn these IRES designations and meet the NICE requirements. Click here for additional information.